Emergency Response,
incident Management

and Crisis Leadership

Prepare for the Unexpected, Lead with Confidence

 

In today’s world, organisations face a wide range of internal and external hazards that can escalate into emergencies, incidents, or crises. Whether it’s a fire in a process area, a cyberattack leading to leaked data, or severe weather disrupting operations, these events can have far-reaching consequences. Life safety, the environment, assets, reputation, and production/services are all at stake.

 

At MJK FIRE LTD, we specialise in delivering Emergency Response Training, Incident Management Development and Crisis Leadership programmes to reduce risks, strengthen preparedness, and enhance the resilience of individuals, teams, and organisations.

Key Questions to Consider

 

Every organisation is vulnerable to hazards, whether they stem from operational issues, natural disasters, or external threats. The question isn’t if a crisis will happen, but when. Consider these key questions:

 

Are you aware of the greatest risks facing your organisation, backed by the latest research and data?

 

Have you, through third-party assurance, tested and exercised your business continuity, emergency and crisis management plans to meet the expectations of insurers, regulators, and stakeholders?

 

If your organisation faced an emergency or crisis today, do you have confidence that your team would respond effectively, following established policies and procedures?

 

Do you understand what a Grey Rhino threat is and how to address one?

 

The time to test your plans is not during an emergency. 

Preparation, testing, and training are critical to reducing risk, safeguarding lives, and protecting your organisation’s reputation.

OUR SERVICES

We offer a full spectrum of learning and development opportunities, tailored to meet the unique needs of your organisation.

Emergency Response Training

Empowering your frontline responders to act with speed and efficiency.

 

This programme is designed for “shop floor” first responders who are often the first line of defence during emergencies. It focuses on:

 

Understanding organisational emergency response procedures.

 

Building confidence in using critical response tools and protocols.

 

Simulating real-world scenarios to test individual and team performance.

 

Enhancing communication and coordination during high-pressure situations.

Incident Management Development

Preparing your supervisors and managers to lead and coordinate responses effectively.

 

Supervisory and middle management teams play a crucial role in managing incidents. This training focuses on:

 

Incident command skills to direct resources and prioritise actions.

 

Strategies for effective communication between teams and management.

 

Decision-making under pressure, supported by proven frameworks.

 

Using role-play and real-life simulations to test response plans and refine skills.

Crisis Leadership

Equipping your strategic leaders with the tools to guide your organisation through complex crises.

 

Senior leaders and C-suite executives must demonstrate clarity, composure, and confidence during crises. This bespoke training focuses on:

 

Understanding the unique pressures of strategic crisis leadership.

 

Navigating the complexities of stakeholder management, including regulators, media, and insurers.

 

Leading with purpose and decisiveness, even in situations with incomplete information.

 

Developing and implementing robust crisis communication strategies.

“…The capability to lead effectively in a crisis should not be assumed, or taken for granted, as a result of an individual’s appointment or status…”

–Crisis Management Guidelines BS EN ISO 22361:2022

Customised Training

No two organisations are the same. Our training is tailored to your unique needs, industry, and operational challenges. Whether you’re in manufacturing, logistics, finance, or public services, we design programmes that align with your goals and integrate seamlessly with your existing Business Continuity and Emergency Plans.

 

Realistic Simulations

We create immersive training environments using:

Emergency response vehicles to simulate on-site emergencies.

Role players to create realistic crisis scenarios.

Real-world testing of response protocols to evaluate team readiness.

 

These scenarios are designed to be as authentic as possible, providing participants with the opportunity to apply their skills in high-pressure, controlled environments.

 

Focus on Simplicity and Reliability

 

As Mark J Kassab says:

“The bigger the plan, the increased level of complexity, the less likely it will be implemented – complexity is the enemy of reliability.”

 

Our programmes prioritise practical, reliable solutions over excessively complex strategies that are difficult to execute during crises.

Key Benefits of Our Programmes

 

Improved Confidence and Competence:
Participants gain the skills and mindset needed to respond decisively and effectively.

 

Enhanced Business Continuity Management:
Our training ensures that your organisation is prepared to maintain operations even during crises.

 

Regulatory Compliance:
We help you meet the expectations of insurers, regulators, and stakeholders, ensuring that your organisation remains compliant with industry standards.

 

Strengthened Organisational Resilience:
By preparing for emergencies before they happen, your organisation becomes more agile, adaptable, and resilient.

Why Work with MJK FIRE LTD?

Expertise You Can Trust

With decades of experience in the Fire and Rescue Service and private sector consultancy, Mark J Kassab and the MJK FIRE LTD team bring unparalleled knowledge and practical insights to every programme.

 

Tailored to Your Needs

We don’t believe in one-size-fits-all training. Every programme is customised to address your specific risks, industry challenges, and organisational goals.

 

Results You Can Measure

Our programmes deliver measurable improvements in team readiness, decision-making, and overall resilience, ensuring that your investment leads to real-world outcomes.

Use of MJK FIRE LTD response vehicle and role player for simulation of Incident Management Training

Get Started Today

 

The time to test your people and plans is before an emergency occurs. At MJK FIRE LTD, we provide the tools, training, and insights needed to safeguard your organisation, strengthen your teams, and lead with confidence when it matters most.

 

With decades of experience in the Emergency Services and private sector, we can assist you by improving Business Continuity Management,  supporting regulatory body compliance and, ensuring stakeholder and insurer requirements are satisfied. All development, testing and exercising is bespoke to the client. 

 

 Get in touch so we can improve the resilience of your people and organisation by improving your preparedness and response.

Our programmes have been tested and trusted by organisations across industries.

 

Here’s what our clients have to say:

 

“…Got us working better as a team…”

 

“…Good mix of practical and classroom-based learning…”

 

“…The part I liked the most was learning how to think in a situation…”

 

“…Exercises were brilliant…”